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To most people, their most important asset is their home and therefore it is important that termite protection remain a priority for every home owner. .
In September 2017, the Australian Competition and Consumer Commission (ACCC) granted authorisation to the Australian Environmental Pest Managers Association (AEPMA) in respect of principles of practice for termite management.
The ACCC recognised that by abiding by the standards set out in the Codes, pest managers that chose to become bound by the codes were required to satisfy certain levels of practical experience and education in termite management practices in order to become a signatory to the codes.
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The Australian Competition and Consumer Commission (ACCC) promotes competition and fair transactions in markets to the benefit of consumers, businesses and the community. The ACCC is an independent commonwealth statutory authority whose role is to enforce the Competition and Consumer Act 2010 and a range of additional legislation promoting competition, fair trading and regulating national infrastructure to the benefit of Australians.
For additional questions or enquiries regarding the ACCC, please refer to their own website at www.accc.gov.au. .
A code of practice sets out industry standards of conduct. They're guidelines for honest dealing between you and pest controllers and they let consumers know what businesses consent to in dealing with them. The principles of practice that have been lodged with AEPMA are to represent the whole of industry.
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The Code has been drawn up by an expert technical committee and sets out the current best actions to take in dealing with termites. The principles of practice are often revised to ensure that they are technically correct and set out the very best options for dealing with termites in Australia.
Yes of course. One of the reasons why the ACCC granted authorisation to the industry codes of practice was the fact that before, consumers were required to purchase duplicates of the Australian Standards to observe the minimum requirements necessary in termite work. The codes of practice are available free of charge and can be downloaded in the AEPMA site at www.aepma.com.au.
The web link codes set out dispute resolutions and disciplinary action that could be imposed in regard to a breach of the codes. Signatories to the codes have to agree to be bound by the dispute resolution procedure set out in the Codes. Codes signatories should have documented consumer complaints handling procedures that comply with the Australian Standards for Complaints Handling in Organisations (ASISO 1002/206).
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Complaints which cannot be solved by the Code Compliance Manager are escalated to a Code Disciplinary Committee. .
Suspend use of this Code until the party in question can demonstrate ongoing ability to abide by the Code,
Failure to abide by the audit of the Disciplinary Committee can result in disqualification, suspension and publication of the violation on the AEPMA site.
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As an alternative to the dispute resolution procedure, or when a client is dissatisfied with the manner in which a complaint is resolved, they may lodge the complaint with all the relevant consumer protection agency or court of tribunal.
A list of licensed companies that have signed up to the codes of practice are available on the AEPMA website. A listing of companies that guarantee to implement the principles of practice can be attained by obtaining a list on www.aepma.com.au.
7) The pest control company I'm proposing to cope with does not want to use the codes of best practice. In which case, how can I ensure that my job is done properly
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It is not compulsory for companies to undertake work to the Code of Practice. The minimum standards for termite work are set out in Australian standards AS 3660 Termite Management, AS 3660.1 Component visit the site 1 New Building Work (2014), AS 3600.2 Part 2 In and Around Existing Buildings and Structures in guidelines and AS 3600.3 Component 3 Assessment Criteria for Termite Management Systems 2004.
If your pest controller is not proposing to use the Code of Practice, then you need to request copies of the acceptable standards to which your work is to be conducted. These can be obtained from the pest controller you are contracting to or can be bought from Australian Standards Why could pest control companies not want to use the Code of Practice.
The Code of Practice is not compulsory and a lesser standard than the Code of Practice can be obtained via Australian Standards. You should purchase the above Standards or obtain them in the preferred pest controller in order to ensure that the work you have contracted to meets the minimum standards available under regulation.